Refund Policy

Last updated: April 10, 2026

1. General Non-Refundable Commercial Policy

BLNG Agency provides highly customized digital development, structural design, and marketing consulting services. Due to the bespoke nature of these services and the immediate allocation of time, technical expertise, and operational resources upon booking, all payments — including upfront payments and milestone deposits — are generally non-refundable once work has commenced.

2. Business-to-Business Transaction Acknowledgment

By purchasing our agency services, you explicitly acknowledge that you are entering into a commercial Business-to-Business transaction. Statutory consumer withdrawal rights, including the European Union 14-day or 30-day "cooling-off" period and the mandatory provision of electronic withdrawal buttons, do not apply to these commercial service agreements.

3. Initial Deposits and Upfront Payments

Starter Store and A La Carte Services: Paid entirely upfront. If the Client requests a cancellation before any preliminary work or strategy (strictly within 24 hours of purchase), a full refund may be issued, minus a five percent administrative and payment processing fee. Once the initial discovery process, theme installation, or design architecture has begun, the payment becomes entirely non-refundable.
Growth and Scale Stores: These comprehensive builds require a fifty percent initial deposit. This deposit officially reserves your slot in our production schedule and directly covers the labor for the discovery, strategy, and initial wireframing phases. Once the onboarding questionnaire is completed by the Client and strategic work commences, this deposit is strictly non-refundable.

4. Defining "Delivered" Work and Partial Completion

In digital development, work is considered legally "delivered" for billing purposes when the Agency submits a functioning preview link, a design mockup, or an initial Klaviyo email flow to the Client for review, regardless of whether the Client has subsequently utilized their included revision rounds. In the event that a project is terminated by mutual agreement prior to final completion, the Agency will retain the initial fifty percent deposit to cover the intensive labor already rendered. If the calculated value of the logged hourly labor exceeds the initial deposit, the Client will be billed for the overage. No partial refunds will ever be issued for milestone phases that are mid-way through development or coding.

5. Revisions, Subjective Satisfaction, and Disputes

Subjective dissatisfaction with visual design elements does not qualify as legal grounds for a financial refund. The Agency provides predefined, contractual rounds of revisions to ensure the final deliverable systematically aligns with the Client's vision. If the Client refuses to participate constructively in the revision process, rejects standard design practices, or abandons the project, no refund will be provided. Any disputes regarding the execution of revisions shall be resolved strictly according to the parameters outlined in the Terms of Service.

6. Chargebacks and Unjustified Payment Disputes

The Agency maintains comprehensive, timestamped records of all client communications, logged development hours, IP logins, and delivered digital assets. In the event of an unjustified credit card chargeback or payment dispute initiated by the Client, the Agency will systematically submit these records to the financial institution to recover misappropriated funds. Initiating an unlawful chargeback for delivered digital services will result in the immediate termination of the Shopify store transfer, the suspension of all associated marketing assets, and potential legal action for breach of contract.

7. Force Majeure

Neither party shall be liable for delays or failure to perform obligations under this agreement due to circumstances beyond reasonable control, including but not limited to natural disasters, government actions, platform outages (Shopify, Klaviyo, Meta, Google), pandemics, or cyberattacks. In such events, the affected party shall notify the other party promptly and both parties shall work in good faith to resume normal operations.

8. How to Request a Refund

All refund requests must be submitted in writing to agency@bling-authority.com within the applicable timeframes described above. Each request will be reviewed on a case-by-case basis against the terms outlined in this policy. The Agency will respond to all refund requests within 5 business days.

Contact: agency@bling-authority.com | Legal notice