Retention + CRM for Shopify

Your Best Customers Are Buying From Someone Else.

Most Shopify stores chase new customers and ignore the buyers already in their database. We fix that. Email, SMS, segmentation, lifecycle automation — all engineered to triple repeat-purchase rates.

Klaviyo. Postscript. Custom flows. Built into Shopify. Owned forever.

$14M+ in retained revenue attributed | 87% client retention after 6 months

Results that speak for themselves

$14M+
Retained revenue attributed
+192%
Average LTV increase
43%
Avg repeat-purchase rate
30-40%
Email/SMS share of revenue

Your Retention Is Leaking Revenue. Here Is Why.

Acquiring a new customer costs 5x more than retaining one. Most Shopify stores behave like they never read that statistic.

Your email list grows but your revenue does not.

90% of your subscribers have not bought in 90 days. Without a win-back sequence and real segmentation, they are just noise inflating your list size.

One welcome flow. One abandoned cart. Done.

That is two flows. A proper retention stack has 8 to 12 flows covering every lifecycle moment: welcome, browse-abandon, checkout-abandon, post-purchase, win-back, VIP, replenishment, referral.

You collect phone numbers and never send SMS.

SMS has 98% open rates and 4-7 dollars monthly revenue per subscriber. If you are not sending campaigns and flows to your SMS list, you are leaving six figures on the table annually.

Every subscriber gets the same message.

No segmentation means your VIP customer gets the same welcome email as your bounced visitor. Serious retention programs send completely different content to 12+ behavioral segments.

Retention Services

Full-Stack Retention Built Into Your Shopify CDP

We build every layer of the retention machine — email, SMS, segmentation, lifecycle flows, loyalty, and win-back. All integrated with Klaviyo, Shopify, and your existing tools.

Klaviyo Email Marketing

Every lifecycle moment, covered

  • Welcome, abandoned cart, post-purchase
  • Win-back and replenishment flows
  • Campaign cadence and content calendar
  • A/B testing framework

SMS Marketing

Klaviyo SMS or Postscript

  • Dedicated SMS flows
  • Campaign sends at peak-engagement windows
  • Two-way conversation flows
  • Compliance and opt-in strategy

Segmentation + CDP

Right message, right audience

  • Behavioral and RFM segmentation
  • Custom Klaviyo properties and tags
  • Shopify tag sync and automation
  • Multi-store CDP setup

Lifecycle Automation

Flows that compound forever

  • Browse-abandonment recovery
  • Post-purchase review and cross-sell
  • VIP and loyalty tier flows
  • Subscription and replenishment

Campaign Strategy

Content plan + cadence

  • Weekly campaign calendar
  • Seasonal and promo planning
  • Editorial and product-led campaigns
  • Deliverability and sender reputation

Loyalty + Referral

Turn buyers into evangelists

  • Smile.io or LoyaltyLion setup
  • Referral program design
  • VIP tier benefits
  • Points-for-review integration

How We Turn Your List Into Your Best Channel

A systematic approach to building a retention machine that makes revenue in the background while you focus on acquisition.

Retention Audit

Week 1

We audit your Klaviyo account, segmentation, flow coverage, list health, and SMS setup. You get a scorecard showing exactly where revenue is leaking and what the highest-impact fixes are.

Core Flow Build

Week 2-4

We build the five essential flows first (welcome, browse-abandon, cart-abandon, post-purchase, win-back), then layer in VIP, referral, and replenishment. Every flow is A/B tested from day one.

Campaign Cadence

Week 3 onwards

We develop a 4-6 week campaign calendar with editorial, product, seasonal, and promotional sends. You get copy, design, and sending handled — just approve.

Optimize and Report

Ongoing

Weekly flow optimization based on open, click, and revenue-per-send. Monthly deep-dive reports showing contribution to total revenue, LTV shifts, and segment growth.

Retention Management Pricing

Full retention management with weekly optimization and monthly revenue reporting. Start with email, add SMS and loyalty as you scale. No long-term contracts.

Email Only

$1,200

/month

Klaviyo email only. Core flows + weekly campaigns. For stores starting to take retention seriously.

  • 5 essential flows built
  • 1 campaign per week
  • Segmentation and list cleanup
  • Monthly reporting
  • Deliverability monitoring
  • Copy and design included
Start With Email

Full Retention Stack

$3,500

/month

Email, SMS, loyalty, and referral. Dedicated retention strategist.

  • 12+ flows across all channels
  • 3-4 campaigns per week
  • Loyalty and referral program
  • Weekly strategy calls
  • LTV and cohort analysis
  • Multi-store CDP setup
Dominate Retention
Trusted by brands worldwide

WHAT OUR CLIENTS SAY

We let our results and relationships speak for themselves.

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★★★★★

"BLNG completely transformed our email marketing. Within 90 days, email revenue went from 3% to over 30% of our total store revenue. The Klaviyo flows they built are generating revenue on autopilot."

A
A2K London
Handcrafted Jewellery Brand
+192% Revenue Growth
★★★★★

"The custom Shopify store BLNG built for us loads in under 2 seconds and our conversion rate jumped immediately. They understand e-commerce at a level most agencies do not."

B
Bling Authority
Hip-Hop Jewellery Brand
+240% Conversion Rate
★★★★★

"Working with BLNG on our Shopify store and marketing has been a game-changer. They optimized our mobile experience and the results were immediate. Professional, data-driven, and genuinely invested in our success."

R
Riman Australia
Beauty & Skincare Brand
+185% Mobile Conversions

Frequently Asked Questions

Every Email You Do Not Send Is Revenue Someone Else Keeps.

Your list is an asset. Right now it is sitting in a database doing nothing. A real retention program turns it into your most profitable revenue channel.