Most Shopify stores chase new customers and ignore the buyers already in their database. We fix that. Email, SMS, segmentation, lifecycle automation — all engineered to triple repeat-purchase rates.
Klaviyo. Postscript. Custom flows. Built into Shopify. Owned forever.
Results that speak for themselves
Acquiring a new customer costs 5x more than retaining one. Most Shopify stores behave like they never read that statistic.
90% of your subscribers have not bought in 90 days. Without a win-back sequence and real segmentation, they are just noise inflating your list size.
That is two flows. A proper retention stack has 8 to 12 flows covering every lifecycle moment: welcome, browse-abandon, checkout-abandon, post-purchase, win-back, VIP, replenishment, referral.
SMS has 98% open rates and 4-7 dollars monthly revenue per subscriber. If you are not sending campaigns and flows to your SMS list, you are leaving six figures on the table annually.
No segmentation means your VIP customer gets the same welcome email as your bounced visitor. Serious retention programs send completely different content to 12+ behavioral segments.
We build every layer of the retention machine — email, SMS, segmentation, lifecycle flows, loyalty, and win-back. All integrated with Klaviyo, Shopify, and your existing tools.
Every lifecycle moment, covered
Klaviyo SMS or Postscript
Right message, right audience
Flows that compound forever
Content plan + cadence
Turn buyers into evangelists
A systematic approach to building a retention machine that makes revenue in the background while you focus on acquisition.
We audit your Klaviyo account, segmentation, flow coverage, list health, and SMS setup. You get a scorecard showing exactly where revenue is leaking and what the highest-impact fixes are.
We build the five essential flows first (welcome, browse-abandon, cart-abandon, post-purchase, win-back), then layer in VIP, referral, and replenishment. Every flow is A/B tested from day one.
We develop a 4-6 week campaign calendar with editorial, product, seasonal, and promotional sends. You get copy, design, and sending handled — just approve.
Weekly flow optimization based on open, click, and revenue-per-send. Monthly deep-dive reports showing contribution to total revenue, LTV shifts, and segment growth.
Full retention management with weekly optimization and monthly revenue reporting. Start with email, add SMS and loyalty as you scale. No long-term contracts.
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Klaviyo email only. Core flows + weekly campaigns. For stores starting to take retention seriously.
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Full Klaviyo email plus Klaviyo SMS or Postscript. Cross-channel lifecycle coverage.
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Email, SMS, loyalty, and referral. Dedicated retention strategist.
We let our results and relationships speak for themselves.
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"BLNG completely transformed our email marketing. Within 90 days, email revenue went from 3% to over 30% of our total store revenue. The Klaviyo flows they built are generating revenue on autopilot."
"The custom Shopify store BLNG built for us loads in under 2 seconds and our conversion rate jumped immediately. They understand e-commerce at a level most agencies do not."
"Working with BLNG on our Shopify store and marketing has been a game-changer. They optimized our mobile experience and the results were immediate. Professional, data-driven, and genuinely invested in our success."
Your list is an asset. Right now it is sitting in a database doing nothing. A real retention program turns it into your most profitable revenue channel.