Terms of Service

Last updated: April 10, 2026

1. Agreement Overview and Applicability

These Terms of Service govern the provision of e-commerce development, design, and digital marketing services provided by BLNG Agency ("the Agency"), a trading name of a sole proprietorship established in the Slovak Republic. By remitting the initial payment, signing a proposal, or otherwise engaging the Agency's services, the Client explicitly agrees to be bound by these Terms. The Services are offered exclusively for commercial, business-to-business purposes.

2. Scope of Work and Deliverables

The Agency provides specialized Shopify development and integrated digital marketing services. The specific scope of work is rigidly defined by the package or service selected by the Client at the time of purchase. Any features, pages, products, or integrations not explicitly listed in the selected package are deemed "Out of Scope" and will require a separate mutual agreement and additional fees.

Shopify Store Build Tiers:

Starter Store: Delivered within 5 to 7 business days following the receipt of all Client assets. Includes the configuration of up to 5 products, 3 core pages, 1 consolidated round of revisions, and 7 days of post-launch technical support.
Growth Store: Delivered within 10 to 12 business days following the receipt of all Client assets. Includes the configuration of up to 20 products, 6 core pages, fundamental Klaviyo email marketing flow setup, analytics integration, 2 consolidated rounds of revisions, and 30 days of post-launch technical support.
Scale Store: Delivered within 14 business days following the receipt of all Client assets. Includes unlimited product uploading capabilities, 10 or more pages, advanced Klaviyo email flow architecture, SMS marketing integration, multi-currency localization setup, custom third-party integrations, 3 consolidated rounds of revisions, and 60 days of post-launch technical support.

Ancillary Marketing and Development Services:

Email and SMS Marketing: Involves Klaviyo account configuration, automated flow design, and ongoing campaign management. The Client is solely responsible for ensuring that all provided contact lists have been collected in strict compliance with applicable anti-spam legislation.
Paid Media (Meta Ads, Google Ads): Involves campaign architecture, ad copywriting, and ongoing optimization. The Agency does not guarantee specific return on ad spend (ROAS) metrics, as third-party algorithms and market conditions are outside the Agency's control. All advertising spend is billed directly to the Client's payment methods by the respective platforms.
SEO Optimization: Involves on-page technical optimization and keyword strategy implementation. The Agency is not liable for fluctuations in search engine rankings resulting from algorithm updates.
Custom Shopify Development: Involves bespoke coding and application integration billed at a customized project rate or hourly retainer, subject to a separate statement of work.

3. Payment Terms and Financial Milestones

Pricing is determined by the selected service tier and requires strict adherence to the following payment schedules:

Starter Tier and A La Carte Services: One hundred percent of the project fee is due upfront before any commencement of work or strategic discovery.
Growth and Scale Tiers: Payment is divided into two distinct milestones. A fifty percent non-refundable deposit is required to secure the production schedule and commence the discovery and initial design phases. The remaining fifty percent balance is due immediately upon final approval of the store design, prior to the live public launch and the transfer of administrative ownership.

Payments are non-refundable except as explicitly outlined in the Refund Policy. Late payments for milestone invoices will incur a late fee of five percent per month. The Agency reserves the right to suspend all services, including hosting, digital advertising management, or continued development, until outstanding balances are cleared in full.

4. Revision Limits and Feedback Protocol

Revisions are strictly limited to the number specified in the Client's purchased package to prevent scope creep. A "round of revisions" is defined as a single, consolidated list of requested edits provided by the Client through the Agency's designated communication channel. Requests for fundamental structural changes, new technical functionalities, or visual alterations that deviate entirely from the initially agreed-upon design brief are not considered revisions and will be billed at the Agency's standard hourly rate. Upon exhaustion of included revisions, further modifications will require a separate work order.

5. Client Responsibilities and Delivery Timelines

The stated delivery timelines commence exclusively when the Client has provided all required digital assets. The Client is solely responsible for providing all necessary text copy, brand assets, high-resolution product imagery, legal documents, and necessary third-party account credentials. Failure to provide these assets within 5 business days of the project start date will result in a commensurate delay in the delivery timeline, for which the Agency bears no liability. Furthermore, the Client warrants that all provided content does not infringe upon the intellectual property rights of any third party.

6. Project Dormancy and Inactivity Termination

Project momentum is critical for operational efficiency. If the Client fails to respond to Agency communications, fails to provide required assets, or delays critical feedback, the project will be subject to the Agency's progressive dormancy protocol:

7 Days Inactivity: Written warning issued to the Client regarding project stalling. Project timeline is officially delayed.
14 Days Inactivity: Project is officially classified as "Dormant" and all active development is suspended. To resume a Dormant project, the Client must pay a reactivation fee of $250 to accommodate rescheduling.
21 Days Inactivity: Final written notice of impending contract termination sent. Risk of total project forfeiture highlighted to Client.
30 Days Inactivity: Contract terminated. Administrative access revoked. All deposits and payments made up to that date are forfeit, and the Agency is under no obligation to deliver incomplete work or source files.

7. Intellectual Property and Transfer of Ownership

The Agency retains full, exclusive ownership of all working files, proprietary code snippets, design architecture, and process documentation used to build the digital assets. Upon receipt of full and final payment, the Agency grants the Client an exclusive, non-transferable license to use the customized Shopify theme, visual assets, and integrations created specifically for the project. Intellectual property rights, administrative platform access, and legal store ownership are transferred to the Client strictly after the final milestone invoice is paid in full.

8. Post-Launch Support Parameters

Support periods commence on the date the final deliverable is handed over or the store goes live, whichever occurs first. Post-launch support is strictly limited to technical bug fixes, minor platform troubleshooting, and answering operational queries regarding the Shopify interface. It does not include new feature development, extensive visual design changes, the addition of new product lines, or ongoing marketing management unless a separate continuous retainer agreement is executed.

9. Limitation of Liability and Third-Party Dependencies

The Agency utilizes third-party platforms to execute its services, including but not limited to Shopify, Klaviyo, Meta, and Google. The Agency is not liable for any downtime, policy changes, algorithm updates, or account suspensions initiated by these third parties. To the maximum extent permitted by applicable commercial law, the Agency's total liability for any claim arising out of this agreement, whether in contract, tort, or otherwise, shall not exceed the total amount actually paid by the Client to the Agency for the specific project from which the claim arises.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Slovak Republic, specifically the provisions of the Slovak Commercial Code governing business-to-business transactions. Any disputes arising under these Terms shall first be subject to good-faith mediation to prevent unnecessary litigation. If unresolved through mediation, disputes shall be submitted to the exclusive jurisdiction of the competent courts of the Slovak Republic.

Contact: agency@bling-authority.com | Legal notice